Monday 6th of April
From Monday 23rd March 2020, we are temporarily moving to a new way of delivering healthcare to our enrolled population. This is to decrease the risk of community transmission of coronavirus. We will continue to deliver healthcare to you all, but it will look a bit different at times. When you need a doctor or nurse, there will be one available for you. Here is what the next few weeks will look like:
- There will be no on-line booking of appointments until further notice.
- You can continue to request prescriptions via our website in the usual way; you will be contacted if your doctor wants a face to face consultation with you instead.
- Prescriptions cannot be collected from Cashmere Health until further notice. We can pass them through to Cashmere Pharmacy to process, or fax to a nominated pharmacy at your request.
- Please do not come to Cashmere Health without an appointment as you will not be able to enter the building.
- If you have a health need, phone reception in the usual way and a doctor or nurse will phone you back. You will be offered a phone consultation if appropriate, or given a time to come to Cashmere Health for an appointment. Many of you will be able to get a prescription without been seen.
- If you are given an appointment slot, on arrival please wait in your vehicle in the rear carpark until you are directed into the building. If you plan to come on foot or bicycle, please tell the person giving you an appointment slot, and you will be advised which entrance to come to. Please DO NOT ARRIVE EARLY for any appointment and bring a maximum of 1 support person.
- Some non-urgent procedures will not be offered until further notice. This includes mirena insertions, aclasta infusions, smears, diabetes checks, liquid nitrogen and health education nurse appointments.
- Early childhood immunisations will continue as per the usual schedule ( except for 11 year old immunisations are postponed for the next few weeks). Your baby/child will no longer receive a doctor check at these appointments. Appointments for immunisation will only be available in the first 1-2 hours of each day.
- There will be a clear separation in our building for those of you with respiratory viruses and other infections, and those without. No one with symptoms that could be contagious will be in our waiting room area at any time. No one with suspected Covid-19 illness will enter the waiting room or consultation/treatment rooms, but we will be able to provide assessment and swabbing if indicated after phone triage. No toys or books or colouring pens will be provided for children.
- Flu vaccination will continue to be offered to the subsidised groups for the next 3 weeks and then offered to non-subsidised groups once we are given the go ahead for this. From now on, all weekday flu vaccinations will take place inside your vehicles in the Cashmere Health rear carpark. Clinics on Wednesday 25th, Thursday 26th, Friday 27th are already full (those people already booked in will be contacted to explain the new system), but there will be more “carpark clinics” the following 2 weeks. If you do not wish to arrive by car you are welcome to attend Saturday clinics inside the medical centre but these will be strictly managed to control the number of patients in the building at any time.
We appreciate that this is a very big and sudden change to the way we deliver community healthcare. We were only informed of the need to change to this model yesterday (Sat 21st March), and have worked very hard this weekend to make sure our medical centre and staff are ready to operate under the new guidelines. Undoubtedly there will be teething problems this week, and we thank you for your patience as we all get used to this new and safer way of looking after you all in the current pandemic situation. We anticipate phone lines for the next few days will be particularly busy. Please bear with us, and only phone Cashmere Health if you have an urgent health need. For those of you with booked appointments this week, please do not phone us and do not plan to come to the medical centre at the time of your appointment. A nurse or doctor will be in touch with you by phone to discuss the reason for your appointment and make a plan of how we will manage your health need.
Our commitment to you all is to continue to provide the health care you need, when you need it, but in a more flexible way. Updates will be posted each time the advice to us changes.
Currently we are out of flu vaccine stock so unable to make an appointment for this at this time.
Will be updated on this site when available.